Frequently Asked Questions (FAQ)


What times do the doors open?

Doors into the auditorium will open 30 minutes prior to showtime.  Doors to the lobby, the box office and merchandise sales will open 1 hour prior to showtime.

How Long is the show?

2 hours and 20 minutes with intermission.

Can I bring my nursing baby or young child to the show?

The Forgotten Carols is recommended for ages 5 and older.  If you choose to bring a
slightly younger child, each person entering the hall must have a ticket.  No children 2 and under, including babes-in-arms, will be allowed. In year’s past, the “no babes-in-arms” rule has not been strictly enforced.

However, due to complaints, and more importantly, in order to provide a favorable experience for all attendees, we will be strictly enforcing this policy this year.  Please make arrangements to leave all children 2 and under at home. And, please consider the ability of a 3 or 4-year-old to quietly enjoy the show before purchasing a ticket for him/her.  We want The Forgotten Carols to be a family event, when the time is right for our young friends to join.

Will Michael McLean be signing after the show?

Unfortunately, no. To ensure the good health of Michael McLean during a long and rigorous tour, we have made the difficult decision to discontinue the after-show signings. Doing so will allow Michael to continue to bring the Forgotten Carols to as many cities as possible each Christmas season.

Do you have ASL interpreters for any of The Forgotten Carols shows?

In some venues, we can arrange ASL interpreters upon request.

Please submit requests at least 2 weeks in advance.  After that time, we cannot guarantee that we can accommodate the request. For shows in venues that run more than one day, we will only select one show at which we will offer an interpreter. Please contact us at BEFORE purchasing your tickets to be certain we can offer interpreters for the show you wish to attend.

Do you offer hearing assistance devices at any Forgotten Carols shows?

No, we do not offer these devices.

If I cannot use my ticket, can I get a refund?

We do not offer refunds on ticket purchases.  

If a show is cancelled by the artist due to illness or inclement weather, you will receive a refund for your ticket purchase.  If the show runs but you choose not to attend because of weather conditions, you will not receive a refund.  Note that shows are very rarely cancelled.

Are there discounts available for children, military, or seniors?

There are no child, military, or senior discounts for The Forgotten Carols.

Are there group discounts for The Forgotten Carols?

Yes, our group discount rate is 15% the ticket prices off when a patron purchases 10 tickets for the same show in one order.  Please contact the ticket office where tickets are being sold.

For purchases made through Eventbrite, please visit for the discount code BEFORE you process your online order on Eventbrite.  This would be for patrons in Idaho Falls, ID; Logan, UT; Burley, ID; Tooele, UT; and Salt Lake City, UT. The Heber, UT show doesn't qualify for the group discount since it's already offered at a discount.   

Will Forgotten Carols merchandise be available at the performance?

Yes, tour exclusive merchandise and selected Forgotten Carols items will be available before the show, during intermission and after the show. Note that lines are shorter before the show and the lobby opens 1 hour prior to the show start time.

How can I receive behind the scenes information?

Follow us on Facebook, Twitter or Instagram to receive information on contests and behind the scenes information.

How do I contact the Forgotten Carols Service team?

You may either email us at OR you may call by dialing 385-301-6697. Please remember that we have a very small Customer Service team, with minimal and varied hours. If you will send your email or leave a voice mail, someone from our team will get back to you within 24 hours (excluding Saturday or Sunday). Your business is important to us and we will make every effort to get back to you as soon as we can. Thank you for your patience with our team and thank you for your support of The Forgotten Carols!

Ready to See the show?